Customer Support & Helpdesk Dashboard

Ticket volume is easy; the report that says which agent, channel and category is breaking your SLA is not. This one does — first response, median resolution, sa

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✓Power BI Desktop (PBIP / TMDL)

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Part of Power BI Complete (15 files, $249).

What the report answers

What is inside

Ticket volume is easy; the report that says which agent, channel and category is breaking your SLA is not. This one does — first response, median resolution, same-day rate and CSAT, by month, by priority, by agent.

01 · verdict1

02 · verdict7

03 · verdict

Report pages

✓Overview — tickets, open, first response, median resolution, CSAT; created vs resolved by month; by channel; by category; by priority with SLA

✓Agents — scorecard: volume, resolution rate, response, resolution time, CSAT

✓Categories — priority slicer, same-day rate, monthly volume, category table

How it works

1Open the PBIP in Power BI Desktop — the model, measures and report pages are ready

2Point the queries at your source — Two Excel tables — Tickets (one row per ticket: created, resolved, resolution hours, channel, category, priority, agent, first response, CSAT) and Agents (team) — plus a built-in Date table. Export from Zendesk, Freshdesk, Help Scout or Gorgias.

3Publish or share — refresh on a schedule; the pages stay

Who it is for

Support leads and ops managers with a helpdesk export and a small team.

What do I need?

Power BI Desktop (free). Open the PBIP project, point the queries at your data source, refresh. The measures and pages are ready.

Can I pay with BLIK?

Yes — BLIK, Przelewy24, any card, Apple Pay, Google Pay and PayPal. Prices in PLN, EUR, USD or GBP; the currency switch is at the top.

Invoice for my company?

Tick “I’m purchasing as a business” at checkout and enter your NIP / VAT ID. The invoice arrives with the download e-mail.

What if it isn’t for me?

14-day refund, no questions. One e-mail to [email protected].

Pairs well with

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